Privacy Policy

Introduction

This Privacy Policy explains how Marketing Translation Services (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or our translation services.

If you have any questions, contact us at: info@marketingtranslationservices.co.uk

Data We Collect

We may collect the following information when you use our website or services:

• Name
• Email address
• Phone number
• Documents you upload (marketing content, brochures, ads, etc.)
• Contact form submissions
• IP address and device information
• Website usage data (via Google Analytics)

We do not collect or store payment card details.

How We Use Your Data

We use your personal data to:

• Provide translation and related services
• Prepare and send quotes
• Communicate with you about your project
• Deliver completed translations
• Maintain internal records
• Improve our website and service quality
• Comply with legal and tax obligations

We do not send marketing emails or newsletters.

Legal Basis for Processing

We process your data under the following lawful bases:

• Contract — to provide translation services you request
• Legitimate interests — to operate and improve our business
• Legal obligation — to maintain financial and tax records
• Consent — for non-essential cookies (where required)

Data Sharing

We may share your data with:

• Freelance translators working on your project
• Cloud storage providers (e.g., OneDrive, Google Drive)
• Our website hosting provider
• Google Analytics (for website usage data)

We do not share your data with payment processors or third-party marketing platforms.

All third parties are required to protect your data and keep it confidential.

Data Retention

We follow standard UK GDPR-compliant retention periods:

• Translation files: up to 6 years for record-keeping
• Emails: up to 6 years
• Invoices: 6 years (legal requirement)
• Analytics data: according to Google’s standard retention settings

You may request deletion of your documents at any time.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability

To exercise your rights, email: info@marketingtranslationservices.co.uk

Security

We use appropriate technical and organisational measures to protect your data, including encrypted storage and secure access controls.

International Transfers

Some of our cloud storage or analytics providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

Cookies are small text files stored on your device. You can manage or disable them through your browser settings.

Types of Cookies We Use

Essential Cookies

These are required for the website to function properly. They cannot be disabled.

Analytics Cookies (Google Analytics)

These cookies help us understand:

• How visitors use the site
• Which pages are most popular
• How users navigate the website
• Device and browser information

Analytics cookies may collect your IP address and device details. These cookies are only used with your consent (where required by law).

Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies may affect website performance.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact

For any privacy-related questions, contact: info@marketingtranslationservices.co.uk